Returns & Exchanges
At OHTNYC, we strive for perfection in every piece, but if your jewelry isn't the perfect fit, we accept returns and exchanges on unworn items within 14 days of delivery. Please ensure all original packaging and tags are intact to qualify for a full refund to your original payment method.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in the original OHTNYC branded box and shipping mailer to prevent damage during transit.
Ship It Back
Affix the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Quality Inspection & Refund
Once our warehouse receives and inspects the condition of your return, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing