Frequently Asked Questions
Everything you need to know about OHTNYC jewelry and orders.
What materials are used in OHTNYC jewelry?
Our pieces are crafted using high-quality materials including surgical stainless steel, rhodium-plated brass, and authentic freshwater pearls to ensure durability and a premium aesthetic.
How long does shipping take?
Standard domestic orders are typically processed within 3-5 business days. International shipping times vary by location but generally take 7-14 business days via DHL or UPS.
What is your return policy?
We accept returns on unworn items in their original packaging within 14 days of delivery. Please note that for hygiene reasons, earrings are final sale.
How should I care for my OHTNYC pieces?
To maintain the shine of your jewelry, avoid contact with perfumes, lotions, and water. Wipe your pieces with a soft microfiber cloth after each wear and store them in the provided pouch.
Do you ship internationally?
Yes, we ship worldwide. Please be aware that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
Can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.